Ordering FAQs
The fastest way to place your order is online. You would simply log-in and place the orders of the products you wish to repeat. If you need help with ordering online, please contact us though chat and we can guide you through. Due to the personalized and detail-oriented nature of our products, we cannot take orders over the phone but are happy to help you place an order online.
The fastest way to place your order is online. If you are having trouble placing it online, please contact us and we will attempt to troubleshoot the issue or process the order manually. Due to the personalized and detail-oriented nature of our products, we cannot take orders over the phone but are happy to help online or through email.
If you want to be able to review your order and make changes before it is made, then we do suggest getting a PDF proof with your order. If you do not get a PDF proof, we format the products based on the submitted order information and the templates we use.
Due to our quick processing times, you can only make changes to the order 30 minutes after it is placed. If you get a PDF proof, you can make changes to the order during the proofing process. Once it is approved, we will not be able to make further changes.
You will receive an order confirmation typically within a few minutes of placing the order, also you will be directed to an order completion page when your order is successfully placed.
We accept most methods of payment including most major credit cards, Shop Pay, Pay Pal, Amazon Pay, Google Pay and FaceBook Pay. We are not able to accept checks, PO's, or CODs as forms of payment.
Due to our quick processing times, you can only make changes to the shipping address 30 minutes after it is placed. After that, the production process will have started, and we will not be able to make further changes.
Due to our quick processing times, you can only make changes to the status of the order 30 minutes after it is placed. After that, the production process will have started, and we will not be able to cancel the order after production process begins. If you have any hesitation on how the final product will look we suggest a PDF proof or mockup prior to production
By placing the order through our website, you are using our streamlined production and shipping processes, which allows us to charge lower prices than orders taken through fax or email. That’s why orders placed through our website are typically 20-30% less than retail price.
We handle very large orders with the same care and quality as our smaller orders. We want to make the process of ordering your stamp and embosser as easy as possible. If you need to order 15 or more of the same stamp/seal models with the exact same information and layout, please reach out through the contact us form.
At this time, we are no longer taking on new resale customers. If this changes in the future, we will update the website to reflect this change.
The best way to contact us is through the “Contact Us” form or by using our website’s chat feature to reach our customer service team.
